Customer Success Manager
One of WNA’s newest members, Matthew Boghdady, ensures that customers receive an unrivaled customer journey experience — from the moment they purchase a Waldner machine to supporting their operations down the road. Learn more about Matthew’s background in the food and beverage industry and how a childhood TV show inspired his passion for mechanical engineering.
Q: As a customer success manager, what are your specific duties?
I ensure our customers have the support they need to successfully maintain and operate their equipment. This includes on-site support, training, spare parts, maintenance kits, remote troubleshooting, upgrades/modifications and other service-type products.
Q: Where did you work before your current position?
I’ve always been employed by machinery manufacturers within the food and beverage sector. In my most recent role as a services key account manager at Tetra Pak I was responsible for overseeing customer accounts in the U.S. I ensured they received the necessary assistance to achieve their goals and objectives across different areas such as training, consumables, parts and on-site support.
Q: What made you want to work at Waldner?
I am genuinely enthusiastic about the food and beverage industry. What particularly excites me about WNA is the consistency, precision and quality that the German-engineered machinery represents. I've always been impressed by the reputation of German engineering for its excellence and precision. WNA's commitment to delivering cutting-edge solutions to the food and beverage industry aligns perfectly with my career aspirations.
Q: What is the most exciting part of your job?
The opportunity to engage directly with customers and witness firsthand the impact of our products and services. Visiting our customers allows me to build strong relationships, truly understand their needs and work collaboratively to find solutions that drive their success. The opportunity to see products manufactured that will eventually be sold off shelves in the grocery store adds an extra layer of excitement. It's incredibly fulfilling to watch the entire production process, from the initial stages to the final product.
Q: What piece of advice would you give to someone looking to work in your industry?
I would strongly recommend maintaining a curious and proactive mindset. First, study hard and build a solid foundation of knowledge relevant to your field. Secondly, stay connected to your colleagues and industry peers. Networking is invaluable in our field. Lastly, never stop learning about the market and its dynamic trends. The food and beverage industry is constantly evolving, driven by consumer preferences, technology advancements and regulatory changes. Understanding these shifts is crucial for staying competitive and relevant.
Q: Do you have any hobbies or guilty pleasures outside of work?
Hobbies? You guessed it – I’m a huge German car fan. I love to drive and learn all about them; I even own a few German cars myself! I find the engineering and craftsmanship behind these vehicles, especially Porsche, to be incredibly captivating. I hope to own a Porsche one day! Guilty pleasures? Traveling to different countries outside of the U.S. and immersing myself in various cultures. And of course, savoring their unique cuisines.
Q: When you were a kid, what did you want to be when you grew up?
My passion for engineering actually began with a TV show. I used to watch 'How It's Made', and one particular episode left a lasting impression on me. It was about the rigorous testing of Ford's engines, and I was absolutely fascinated by the intricate details and precision involved in the process. That was the moment I knew I wanted to be a mechanical engineer. The idea of designing and creating complex machines and systems, just like the engines I saw being tested, excited me tremendously.
Looking back, it's remarkable how a simple TV show ignited my passion and set me on the journey to pursue a career in mechanical engineering. It's a testament to the power of inspiration, and I'm grateful that I've been able to follow that childhood dream throughout my life.
Q: What three items would you take with you to a deserted island?
A deck of cards, solar panel charger and my cellphone.
Q: What do you hope to achieve in the future with your career?
I hope to continue progressing and take on a leadership role where I can lead and inspire a team. Additionally, I hope to be a positive influence on our customers. Building strong relationships and being a trusted advisor for my customers has always been a driving force in my career.
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