Customer Success Manager
Meet Brian Jones, a seasoned customer success manager at WNA with an impressive 20-year tenure in the industry. When he’s not helping improve customer efficiency, you can find Brian embracing the thrill of the open road on his beloved motorcycle or out in the water fishing.
Q: What specific duties does your job position entail?
My job is to ensure that our customers are happy and succeeding. For instance, I help customers craft innovative solutions when faced with production challenges. I also ensure our customers understand the need for and importance of parts when field service engineers recommend them. Often, it’s easy to have a disconnect between the purchasing or management teams and maintenance personnel. With nearly 20 years in field service, I have unique insights into the specific need for parts and service.
Q: What is the most exciting part of your job?
Following the proper servicing of equipment, I enjoy seeing the results: improved efficiency in WNA’s customer experience!
Q: Where did you work before your current position?
Most recently, I worked for Suedpack, a high-performance flexible film manufacturer.
Q: What made you want to work at Waldner North America?
Several factors made me excited to join the WNA team. It is a flexible, agile team that supports world-class equipment, which is very closely aligned with my past work. The opportunity was a perfect fit for my experience.
Q: What piece of advice would you give to someone looking to work in your industry?
Ask questions, notice patterns and pay attention to details! And be sure to remember time, temperature and pressure.
Q: Do you have any hobbies or guilty pleasures outside of work?
Every year, I make a trip to Michigan’s Upper Peninsula with my father and brothers to go fishing; we have a lot of fun together. In addition to that, I love riding my Harley Davidson motorcycle. If it goes BOOM, I like to shoot it!
Q: When you were a kid, what did you want to be when you grew up?
I wanted to be a butcher like my dad! However, my innate skills in troubleshooting and problem-solving led me to pursue a career in technology and robotics.
Q: What three items would you take with you to a deserted island?
My Bible, a fishing rod and tackle, and though they might not like being dragged along, my family.
Q: What do you hope to achieve in the future with your career?
At this stage in my life, I'm ready to begin thinking about solidifying my career. I hope to discover relationships and opportunities here at WNA that will allow me to dedicate the next 15 years or so to assisting others in reaching their goals.
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